At The Dragon’s Hoard, we want you to be happy with your purchase. If something isn’t right, here’s how we handle returns:

Returns & Exchanges

• You may return or exchange items within 30 days of purchase.
• Items must be unused, in the same condition you received them, and in the original packaging.
• We cannot accept returns on gift cards, downloadable products, or opened items such as card packs, dice sets, or software.

Refunds

• Once we receive and inspect your return, we’ll notify you of approval or rejection.
• Approved refunds will be processed back to your original payment method.
• Please allow a few business days for your bank or card company to post the refund.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us right away. We’ll arrange a replacement or refund.

Sale Items

• Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Shipping Returns

• To return a product, mail it to:
  The Dragon’s Hoard
  17 E. Johnson St.
  Staunton, VA 24401
• You are responsible for return shipping costs, unless the item was defective or sent in error.
• We recommend using a trackable shipping method for valuable items.

Questions?

Contact us at harry@thedragonshoard.com or 540-885-5530 if you have any questions about refunds or returns.